I had a customer this week let me know that he was unable to print from our Payslips for HMRC PAYE Tools program.
After a long time spent debugging, it transpires that the computer had a problem in the registry, where a font was incorrectly installed.
In his case, it was this font: MT Extra (TrueType)
and it was installed here on his XP machine:
C:\Program Files\Common Files\Microsoft Shared\Equation\mtextra.ttf
We deleted the entry, and managed to print to the XPS driver, but printing to the printer itself still didn’t work. Maybe it requires a reboot? Still looking into that one.
And we’re not the first to see this either. Here are a couple more reports in the wild: